Director, Workplace Experience, Tech & Hospitality

The Impact You Will Have: As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC’s workplace experience across a global footprint of approximately 6,000 employees. You Will Lead The Integration OfWorkplace technology Space strategy Hospitality and food service Employee amenities Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives. You Will Also Leverage Workplace Data And Technology ToInform decision-making Optimize space utilization Enhance employee engagement

Key Responsibilities: Employee Experience & Engagement Serve as a primary point of contact for workplace experience, technology tools, and hospitality services Lead employee engagement initiatives (events, wellness programming, amenities) Develop and deliver employee communications (email, intranet, digital signage) Track customer satisfaction and workplace performance metrics Workplace Technology & Data Management Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.) Maintain workplace data integrity (space, rooms, inventory) Analyze utilization and experience data to produce insights and reporting Partner with IT, Security, architects, and engineers on system integration Manage budgets related to workplace technology initiatives Hospitality, Food Service & Amenities Oversee hospitality, food service, and workplace amenity programs Manage vendor relationships and service delivery performance Partner with Procurement, Finance, and Workplace Services on KPIs and governance Lead service recovery, escalation management, and continuous improvement Ensure alignment to employee experience strategy and sustainability goals Project Management & Delivery Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services Partner with Procurement on vendor selection and onboarding Lead cross-functional project execution with internal and external stakeholders Manage schedules, budgets, risks, and deliverables through implementation QualificationsBachelor’s degree required 10+ years of progressive experience in a complex corporate workplace environment Demonstrated experience across:- Workplace technology Workplace experience / hospitality Vendor and program management Talents Needed for Success Strong knowledge of workplace technology platforms and service tools Proven ability to deliver hospitality-driven, service-oriented workplace environments Strong project and stakeholder management skills Excellent communication skills (employee-facing and executive-level) Ability to manage multiple priorities in a fast-paced, evolving environment Proactive, solutions-oriented mindset