QA Specialist 1 - Candidates with contact center quality (call and email monitoring) Exp

Location: Tempe, AZ

Duration: 12 Months1st ShiftTotal Hours/week : 40.00

Client: Medical Devices Company

Job Category: Quality

Employment Type: Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Pay rate: $19/hrShift: Monday-Friday, 7:30 AM-4:30 PM CT (Hybrid only Friday)

Key Skills: Attention to detail, communication, coaching, time management Analytical thinking, collaboration, adaptability, accountability

Additional Info: High-volume workload requiring accuracy and consistency Potential for assignment extension based on business needs

Summary: Main Purpose Of The Position The Quality Assurance Specialist ensures that all interactions, processes, and deliverables meet established quality standards. This position is designed to monitor, evaluate, and improve service delivery, ensuring compliance with regulatory requirements and enhancing customer, process, and stakeholder satisfaction. Primary Responsibilities And Duties Responsibility% of Time Monitor and evaluate interactions for adherence to quality standards.60%Develop and implement quality assurance processes and guidelines.5%Collaborate with training teams and/or management to address performance gaps and improve service quality.15%Prepare and present detailed quality reports to management and stakeholders.10%Identify opportunities for process improvement and recommend actionable solutions.10%Core Competencies Attention to Detail CollaborationCustomer Focus Continuous Improvement AccountabilityAnalytical Thinking Building Agent Rapport Scope of Responsibility Responsible for ensuring compliance with quality standards across QTC-NA operations. Provides input into quality strategy and influences process improvements.

Essential Functions: Ability to review large volumes of data and interactions, prepare reports, and communicate findings effectively. Must be able to work in a fast-paced environment and manage multiple priorities.

KSA Requirements (Knowledge, Skills, And Abilities): Bachelor's degree in Business, Quality Management, or related field preferred.2+ years of experience in quality assurance or similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in MS Office and quality monitoring tools. Knowledge of regulatory compliance standards and best practices.