Operations & Pipeline Manager

Responsibilities: Manage end-to-end pipeline operations across onshore and KGS teams, including intake, prioritization, demand/capacity assessment, resource assignment, queue management, scheduling, and workflow transitions Serve as the day-to-day liaison between stakeholders and delivery teams, coordinating priorities, handoffs, dependencies, and escalations while improving processes and quality controls Produce and track operational metrics (pipeline, utilization, SLA, cycle time, quality, cost, risks); own hub performance reporting and translate trends into actionable recommendations Maintain and improve operational tools, data inputs, reporting processes, dashboards; promote data quality, automation, and AI-supported workflows Prepare clear updates and decision materials for leadership; track actions to resolution and support governance with stakeholders Act with integrity and professionalism to uphold a respectful work environment

Key requirements: Minimum five years of progressive project/ program/ workflow management experience Bachelor’s degree in business administration, project management, operations, communications, marketing, or related field PMI/PMO or Agile/Scrum/Lean/Six Sigma certifications preferred Strong analytical, systems thinking, and proficiency with Microsoft Office/Copilot, Power BI, Excel, and project-management tools Experience leading multiple cross-functional projects end to end with global/remote teams and governance involvement Experience coordinating senior stakeholders, external writers/vendors, and offshore teams; familiarity with content, research, or thought leadership delivery preferred Hands-on experience with generative AI, automation, and digital collaboration tools for project delivery preferred Authorized to work in the U.S. without sponsorship stakeholder-management leadership under ambiguity communication and collaboration Microsoft Copilot Excel Power BI