Service Department Assistant

Location: 575 Jewett Rd., Mason, MI 48854 Schedule: Monday-Friday, First Shift Hours: 40 hours per week, with overtime opportunities Pay: $20-$24 per hour, based on experience What You'll DoOpen, process, and monitor service work orders Update customers on repair status and timelines Prepare and process repair estimates Process warranty claims Coordinate with technicians to support efficient scheduling Answer phones and assist customers professionally Support rental inquiries, quotes, and deliveries Perform other related duties as assigned QualificationsStrong organizational and multitasking skills Self-motivated with a willingness to learn Excellent problem-solving abilities Strong customer service and communication skills Basic mechanical knowledge Intermediate Microsoft Office 365 skills (Outlook, Word, Excel) Valid driver's license with a good driving record Ability to pass a pre-employment drug screen, physical exam, and background check

Benefits: Medical, dental, vision, life, disability, and FSA benefits available on Day 1 Paid time off and paid holidays after 90 days 401(k) with company match of 50% of the first 6% contributed (up to $2,500 annually) Employee referral program Wellness program Employee Assistance Program (EAP) About Morrison Industrial Equipment Morrison Industrial Equipment is a family-owned company with more than 70 years of success serving customers throughout Michigan. We provide a supportive work environment, strong training programs, competitive benefits, work-life balance, and opportunities for career advancement.