Production Support Engineer

Who are we? For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.Job Title: Java Production Support ProdOps Engineer / ProdOps Engineer (Java Production Support)

Job Type: FTE/Contract

Job Location: Las Vegas, NV (Onsite – Mon to Fri)

Description: This is a Java Production Support / ProdOps role supporting live enterprise applications — not a pure infrastructure position, since the infrastructure is already built out. The focus is on hands-on Java application troubleshooting, production monitoring, GitLab pipeline support, root cause analysis, and end-to-end issue resolution.

What we're looking for: A background that started in Java development and moved into ProdOps, application support, SRE, or DevOps-oriented production support. Ability to troubleshoot application issues directly — going into the code and logs to find the problem, rather than monitoring infrastructure or routing tickets to other teams. Hands-on GitLab pipeline experience, including supporting deployments and making pipeline changes as needed. Demonstrated experience handling production incidents, performing root cause analysis, and resolving issues end to end. Qualification: Bachelor's Degree in Computers or Equivalent