Skip to main content
Johnson Jobs

QUALITY ASSURANCE SPECIALIST

bethannaCoatesville, PA

yesterday

Occupations

Quality Control AnalystsQuality Control Systems ManagersSoftware Quality Assurance Analysts and Testers

Industries

Other Individual and Family ServicesChild and Youth ServicesAdministration of Human Resource Programs
APPLY NOW (opens in a new tab)

About the role

SUMMARY: The Quality Assurance Specialist is responsible for performing activities that will inform agency's compliance and quality performance with the Department of Public Welfare state regulations, Department of Human Services IOC CUA contract standards, outcomes, and agency's performance improvement goals. This position reports to the Director of Quality Assurance.
ESSENTIAL DUTIES: Collect, analyze, interpret and summarize data in accordance with CUA quality assurance plan and DHS performance standards. Data collection activities include: record reviews, interviews and site visits. Conduct client surveys and submit summary reports of findings. Provide transfer of learning interventions to support Case Manager skill development on completion of key Scorecard indicators. Work collaboratively with Supervisors and CUA Leadership to ensure successful achievement on Scorecard indicators. Lead and/or participate in collaborative activities to ensure outcomes are achieved related to identify areas of improvement within the CUA, such as spearheading short and long term quality interventions. Investigate service complaints and complete report of findings and recommendations.
EDUCATION AND EXPERIENCE:
  • A bachelor's level in Human Services, BSW and/ or Master's in Social Work or Human Services preferred.
  • Two years experience in child welfare
  • Strong analytical, project management and communication skills.
  • Valid Driver's License (issued by state in which employee lives) and safe driving record and proof of insurance coverage

Matching similar jobs

JOB OVERVIEW

Experience level

Lead

Location

Coatesville, PA

Occupation

Quality Control Analysts

Industry

Other Individual and Family Services

Posted

yesterday

Tired of running searches?

Rank the roles you'd take once, and matches like these arrive on their own.

CREATE PROFILE (opens in a new tab)