Spa Manager

Job Description: Spa Manager | Hand & Stone: Williamsburg, Brooklyn Be the Right Hand in Wellness. Lead with Heart. Grow with Us. At Hand & Stone Williamsburg, we’re seeking a Spa Manager who is more than just a manager — we’re looking for a business-minded leader, sales coach, and people champion to help us build something exceptional. This is an opportunity to work hand-in-hand with ownership and play a pivotal role in the continued growth and success of a thriving spa in the heart of Brooklyn. If you’re someone who thrives in a dynamic environment, loves developing talent, and has a passion for beauty and wellness, this is the role for you. Spa Manager Performance will be based on the following metrics: Leadership & Team Development Serve as a right-hand to ownership—partner on strategy, growth, and day-to-day execution Train, mentor, and inspire front desk staff and service providers to achieve individual and team goals Cultivate a supportive, sales-driven, and high-performance culture Sales & Membership Conversion Lead by example in educating clients on our wellness offerings and Lifestyle Program Coach your team to confidently sell memberships, upgrades, and retail products Implement promotions and strategies to consistently drive revenue Spa Operations & Client Experience Oversee front desk operations, scheduling, inventory, and reporting Ensure every client receives an exceptional, consistent, and personalized experience Track performance metrics and execute improvements as needed Recruiting & Staffing Build and maintain a passionate team of licensed professionals and spa associates Assist with onboarding, scheduling, and ensuring team engagement