Key Account Manager

Key Responsibilities: Manage and grow relationships with existing customer accounts Coordinate customer meetings, follow-ups, and ongoing communication Maintain accurate customer activity and sales pipeline information within Pipedrive CRMManage and update customer price lists and commercial records Assist with quotations, order coordination, and customer support activities Collaborate with operations, quality, and supply chain teams to support customer needs Support new business development efforts and lead generation activities Prepare sales reports, account summaries, and customer forecasts Interface with Microsoft Dynamics GP ERP system for order, pricing, and customer information management Help ensure a high level of responsiveness and customer satisfaction

Qualifications: 2–5 years of experience in sales, account management, business development, customer support, or a related commercial role Strong written and verbal communication skills with the ability to communicate professionally and confidently with customers, distributors, and internal teams Comfortable leading customer conversations, facilitating meetings, and maintaining productive ongoing client relationships Possesses a proactive and customer-focused sales mindset with the ability to identify opportunities, follow through on action items, and help drive account growth Strong organizational and time management skills with the ability to manage multiple customer accounts and priorities simultaneously Experience using CRM systems required; Pipedrive experience preferredERP experience is a plus, particularly Microsoft Dynamics GPBiotech, microbiology, laboratory products, manufacturing, or culture media experience Proficient in Microsoft Office applications including Excel, Outlook, and Teams Self-motivated, dependable, and comfortable working in a fast-paced small business environment

What We Offer: Collaborative and entrepreneurial work environment Exposure to domestic and international customers Hybrid and remote flexibility available based on business needs and schedule Opportunity for professional growth within a specialized and growing biotechnology manufacturing company Schedule &

Compensation: Full-time, on-site position (Monday–Friday); some travel may be required Salary range of $75,000–$100,000 annually, plus performance-based bonus Benefits package includes health insurance benefits, three weeks of paid time off (PTO), ten paid holidays annually, and a 3% company retirement plan match