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Retail Service Specialist

aaaLouisville, KY

4 days ago

Occupations

Retail SalespersonsCounter and Rental ClerksCustomer Service Representatives

Industries

Automotive Parts and Accessories RetailersAll Other Automotive Repair and MaintenanceOther Support Activities for Road Transportation
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About the role

Retail Service Specialist Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.
Job Duties: In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures. Prepares TripTiks®; provides maps, tour books and other travel-related members with hotel and/or car and sells AAA memberships. Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal insurance payments and offers automatic renewal. Issues passport photos and IDP's. Processes Travel Money product transactions; provides merchandise and attraction ticket sales. Balances and reconciles cash drawer; prepares daily deposits. Assists with daily, weekly and monthly reports. Performs notary services in accordance with the National Notary Association and Club procedures. Identifies cross-sell opportunities based on members' product needs and service. Mentors and trains junior employees; assists with timekeeping and scheduling branch employees.
Qualifications:
  • High School GED Required
  • Solid computer literacy and data input skills
  • Ability to effectively coach and mentor others
  • Ability to work quickly and handle multiple tasks or assignments on a daily basis
  • As required, obtains and maintains valid notary license.
  • Notary Public - National Notary Association within 1 Year Preferred
Travel Requirements: Occasional travel to off-site business meetings or conferences. (5% proficiency) Remarkable benefits:
  • Health coverage for medical, dental, vision 401(K) saving plans with company match
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer Our organization participates in E-Verify

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JOB OVERVIEW

Experience level

Junior

Location

Louisville, KY

Occupation

Retail Salespersons

Industry

Automotive Parts and Accessories Retailers

Posted

4 days ago

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