Patient Access Supervisor

Key responsibilities: Monitor daily performance using dashboards and real-time metrics to maintain service levels Coach frontline specialists on workflows and resolution strategies, ensuring quality and compliance Serve as an escalation point for patient-facing issues and collaborate with cross-functional teams on workflow updatesRequired qualifications 4+ years of experience in a contact center, patient access, or similar operations role Experience as a team lead or supervisor, including real-time prioritization and staffing decisions Proven track record of coaching and developing frontline teammates with a focus on quality standards Strong documentation habits and operational discipline, including schedule adherence and escalation handling Comfortable using dashboards and service metrics to identify trends and communicate updates