Financial Counselor, Saratoga Hospital

Salary Range: $46,215.00 - $60,080.00 Position Summary The Albany Med Financial Counselor I position is responsible for providing customer service and financial counseling across the five main campus locations within the Albany Med Health System, including 125+ practice locations. The role also manages $65-70M in Self‐Pay Accounts Receivable, screening patients for financial assistance programs to minimize bad debt and enhance patient financial outcomes.

Primary Responsibilities: Provide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person. Provide patients with application forms and explain required supporting documents. Work with internal and external entities (Patient Access, Patient advocates, etc.) to assist in obtaining Financial Assistance for patients. Review and process financial assistance applications for completeness, ensuring all necessary documentation is received and accurately calculating patients' income level using standardized checklists. Log and track submitted applications in the account management system, generating standard correspondence letters such as application received or missing information requests. Maintain Financial Assistance work queues and ensure they are worked within expected time frame, including reviewing applications and documents uploaded via MyChart. Qualifications and Experience High School Graduate or equivalent with at least 2 years applicable experience, or Associate of Applied Science (AAS) degree with 1‐year applicable experience, or combination of some college and 1‐year experience. Working knowledge of computer‐based application and strong PC/keyboard skills. Strong attention to detail and ability to use sound judgment in decision making. Excellent organizational skills and demonstrated time‐management skills. Ability to handle high workload volume. Excellent customer service skills and effective written and verbal communication. Flexibility and adaptability.

Additional Requirements: This role may require access to sensitive information governed by HIPAA and other regulations.

Benefits: Excellent health care coverage with no copay at Albany Medical Center providers. A wide array of services and programs to support emotional, physical, and mental wellbeing. Albany Med Health System is an equal opportunity employer.