Member Experience Concierge

MAX Credit Union seeks a friendly lobby greeter to welcome members and create a positive first impression. You will respond to questions, assist with basic account tasks, and refer members to the right specialist. You will memorize member names and preferences, maintain the MyMAX Perks area, and support colleagues across departments to ensure smooth, courteous service in a fast-paced environment. This role emphasizes accuracy, professionalism, and a strong member-first mindset.