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Information Technology Support Analyst

mission staffingOak Park, IL

6 days ago

Occupations

Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators

Industries

Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
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About the role

I'm currently seeking an experienced IT Support Specialist to join a professional services firm and serve as the primary IT resource for its Chicago office, while providing support across the broader organization. This is a great opportunity for a hands-on IT professional who enjoys delivering high-touch, white-glove support in a fast-paced, professional environment.
Key Responsibilities: Provide day-to-day IT support to end users, troubleshooting hardware, software, and connectivity issues. Manage workstation, laptop, mobile device, and software configurations. Coordinate new hire onboarding, employee departures, office moves, and AV/video conferencing support. Manage IT support tickets and ensure timely resolution of technical issues. Maintain IT documentation and support firm-wide technology operations. Collaborate with internal teams and provide support across multiple office locations as needed.
Required Qualifications:
  • 3+ years of IT Support / Helpdesk experience.1–2 years of experience working within a law firm is required.
  • Bachelor's degree in IT, Computer Science, or a related technical field.
  • Strong knowledge of Microsoft 365, Office 365, Windows OS, Azure, Microsoft Defender, and Teams.
  • Experience with technologies such as NetDocuments, Ring
  • Central, Mimecast, iTimeKeep, or Cisco is a plus.
  • Excellent communication, troubleshooting, and customer service skills.
  • Ability to multitask, prioritize, and thrive in a fast-paced environment.

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JOB OVERVIEW

Experience level

Senior

Location

Oak Park, IL

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

6 days ago

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