Patient Care Coordinator - Inbound
orsini healthcareElk Grove Village, IL
$21.00 per hourAPPLY NOW
Patient Care Coordinator - Inbound
orsini healthcareElk Grove Village, IL
yesterday
Industries
Drugs and Druggists' Sundries Merchant WholesalersPharmacies and Drug RetailersPharmaceutical Preparation Manufacturing$21.00 per hour
APPLY NOWAbout the role
Careers with real impact. Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter. ABOUT ORSINIProviding compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left BehindTMOUR MISSIONOrsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left BehindTM.CORE VALUESAt the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work. COMPENSATION & LOCATIONThe compensation for this role is starting at $21.00/hour. This is a temporary seasonal hybrid position through February, based out of our Elk Grove Village, Illinois location. The role will primarily be remote, with one day per week required onsite.
POSITION SUMMARY:
Responsible for handling inbound calls from patients and/or caregivers to schedule a delivery and determine supply needs; fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures. Receive inbound calls to schedule deliveries and confirm supply requirements Establish and continually build rapport with patient base Monitor compliance/persistence of medications Evaluate adverse reactions of patients Experience in providing customer service to internal and external customers Process and verify patient benefits and pay options as needed Refer patients to clinical pharmacist or nurse as needed Update tracking logs with order status and shipping information Responsible for all data entry into multiple workflow systems for end-to-end order process Ensure timely processing of all patient orders per committed time frames Work in a team environment and provide support to teammates Demonstrate strong attention to detail while effectively prioritizing tasks, managing multiple responsibilities simultaneously, and maintaining high performance in a fast-paced work environment
Disclaimer:
The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description. KNOWLEDGE, SKILLS & TRAININGIllinois Pharmacy Technician License, required Minimum 1 year experience in pharmacy or healthcare related customer service experience, required High School diploma or equivalent, required National Technician Certification, preferred Previous Specialty Pharmacy experience, preferredEMPLOYEE BENEFITSWe offer a comprehensive benefits package designed to support your health, financial security, and overall well-being: Medical Coverage, Dental, and Vision Coverage 401(k) with employer match Accident and Critical Illness coverage Company-paid life insurance options Generous PTO, paid holidays, and floating holidays Tuition reimbursement program.
Equal Employment Opportunity:
Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws. Americans with Disabilities ActApplicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. E-Verify Participation NoticeWe participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees. All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system. For more information about E-Verify, please review the official notices below: E-Verify Participation Poster (English & Spanish):https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdfRight to Work Poster (English & Spanish):https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf
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JOB OVERVIEW
Salary
$21.00 per hour
Experience level
Mid
Location
Elk Grove Village, IL
Occupation
Pharmacy Technicians
Industry
Drugs and Druggists' Sundries Merchant Wholesalers
Posted
yesterday
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