Launch Specialist

About the Role: We’re hiring a Launch Specialist who’s ready for outsized ownership and velocity. You’ll run high-quality live onboarding sessions, optimize each account, guide customers through new features, handle tactical questions, and serve as their early-stage partner. Your work directly impacts retention, expansion, and how we scale the market. This is a fully in-person role at our SoHo office in Manhattan, New York. The expected compensation for this role is a $75,000 base salary, $100k OTE, along with a performance-based bonus and competitive equity.

What You’ll Do: Run high-leverage live onboarding sessions with key customers and create immediate, measure ROI and set the tone for a long-term partnership Configure customer accounts end-to-end and guide customers through the product, delivering hands-on training that matches their goals and existing workflows Keep customers current on new features and best practices, handling Q&A with an operator-first mindset Act as the primary point of contact during and after onboarding, proactively unblocking issues and ensuring every new customer reaches go-live as quickly and smoothly as possible Surface valuable customer insights to Engineering and the Head of Onboarding to influence product direction Build deep product expertise and continuously refine our onboarding playbooks, documentation, and checklists as the product evolves and the customer base scales What’s In It For You? Equity, competitive salary, and commission Growth opportunity into a leadership roleA seat on an elite customer experience team in a rapidly scaling environment Own meaningful outcomes as we grow from Seed to Series A and beyond Be part of a fast-growing startup (we've doubled in the last 6 months and are among the top quartile of the fastest growing startups on Chart Mogul based on 3,000+ companies' Stripe subscription data)Don't just apply to the role... send a personal message, follow up, use a multi-threaded approach. Stand out. Message our Head of Sales directly: https://www.linkedin.com/in/edwardshorterr/