Hybrid UC & Genesys Cloud Engineer (Teams Telephony)
interactive brokersGreenwich, CT
Hybrid UC & Genesys Cloud Engineer (Teams Telephony)
interactive brokersGreenwich, CT
yesterday
Occupations
Switchboard Operators, Including Answering ServiceTelecommunications Engineering SpecialistsTelephone OperatorsIndustries
Telemarketing Bureaus and Other Contact CentersInvestment Banking and Securities IntermediationTelephone Answering ServicesAbout the role
Interactive Brokers Group, Inc. seeks a seasoned Contact Center & UC Engineer to join our Voice Services team. This role administers Genesys Cloud, Microsoft Teams telephony, and SBCs across multiple locations in a fast-paced financial services environment. You will design IVR flows, manage SIP trunks, scripting for automation, and collaborate with stakeholders to translate call requirements into configurations. This hybrid role offers in-office collaboration four days a week with one remote day.
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JOB OVERVIEW
Experience level
Senior
Location
Greenwich, CT
Occupation
Switchboard Operators, Including Answering Service
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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