DFAS is Hiring Part-Time Contact Representatives in Rome, NY

DFAS is Hiring Part-Time Contact Representatives in Rome, NYContact Representative (Position is located within the Call Center Operations) GS 962 04/05 Part-time – up to 32 hours a week Customer Service Representatives Needed! Seeking motivated individuals with excellent communication skills to answer incoming calls and emails from active and retired military and civilian customers. Benefit Highlights Include: Day Shift, M-F no weekends Teleworking available 11 Paid Holidays Per Year Paid Vacation and sick Time Health, Dental and Vision Insurance Retirement Benefits Tuition Assistance and Career Development Duties • Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary. • Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry. • Develops applicable solutions to problems and ensures corrective actions are completed. • Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.