Front Desk Associate
richmond adaptive dental care pllcHenrico, VA
Front Desk Associate
richmond adaptive dental care pllcHenrico, VA
2 days ago
Occupations
Receptionists and Information ClerksMedical Secretaries and Administrative AssistantsHotel, Motel, and Resort Desk ClerksAbout the role
Job Description
Benefits:
- Free food & snacks
- Employee discounts 401(k) matching
- Company parties
- Health insurance
- Paid time off
The Front Desk Coordinator ensures smooth daily operations by managing patient communication, scheduling, financial coordination, and administrative support to maintain an efficient and welcoming dental practice..
Key Responsibilities:
- Patient Check‑In/Out — Greet patients, verify information, update records, and manage end‑of‑visit procedures.
- Appointment Scheduling — Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.
- Insurance Verification — Confirm eligibility, benefits, frequencies, and pre‑authorizations.
- Financial Coordination — Present treatment plans, collect payments, explain balances, and process claims.
- Phone & Communication Management — Answer calls, respond to messages, and maintain professional communication.
- Record Management — Maintain accurate patient records and ensure HIPAA compliance.
- Office Support — Assist with daily administrative tasks, reports, and office organization.. Required Skills & Qualifications
- Customer Service Skills — Friendly, professional, patient‑focused.
- Dental Software Knowledge — Experience with Dentrix, Eaglesoft, OpenDental, or similar.
- Insurance Understanding — PPO, HMO, Medicaid, pre‑auths, frequencies, limitations.
- Communication Skills — Clear verbal and written communication.
- Multitasking — Ability to manage phones, patients, and admin tasks simultaneously.
- HIPAA Knowledge — Protect patient privacy and follow compliance rules.
- Basic Accounting — Payment posting, balancing, and financial accuracy.
- Preferred Experience1–2 years in a dental office or medical front desk
- Familiarity with treatment planning, insurance breakdowns, and claim follow‑upBilingual skills -Fluent in English and Spanish
- Personal Qualities
- Warm, welcoming, and patient‑focused
- Detail‑oriented and organized
- Calm under pressure
Team‑oriented
Problem‑solver with a positive attitude
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JOB OVERVIEW
Experience level
Mid
Location
Henrico, VA
Occupation
Receptionists and Information Clerks
Industry
Pet Care (except Veterinary) Services
Posted
2 days ago
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