Director, Customer Success & Operations - Remote
openedBrooklyn, NY
About the role
OpenEd is seeking a Director of Customer Success, Operations, to be the right-hand operational partner to the VP of Success. You will drive major initiatives across Enrollment Advisors, Family Success Managers, Support, Processing, and Program Communications, aligning teams and delivering measurable results.
You will own end-to-end project management, build SOPs, and establish a data-driven cadence for KPI reviews and reporting.
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JOB OVERVIEW
Experience level
Manager
Location
Brooklyn, NY
Occupation
General and Operations Managers
Industry
Educational Support Services
Posted
yesterday
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