CX Team Lead: Coaching, KPI Growth & Escalations
fayeHenrico, VA
CX Team Lead: Coaching, KPI Growth & Escalations
fayeHenrico, VA
yesterday
Occupations
First-Line Supervisors of Personal Service WorkersCustomer Service RepresentativesFirst-Line Supervisors of Office and Administrative Support WorkersIndustries
Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesTaxi and Ridesharing ServicesAbout the role
Faye is seeking a Customer Experience Team Lead in Richmond, Virginia, to manage and mentor a team of 10-15 agents. You will oversee daily operations, ensure high-quality customer interactions, and help agents grow professionally. Ideal candidates have 2+ years of experience in customer support leadership, strong coaching skills, and a data-driven mindset. Familiarity with tools like Front and Talkdesk is a plus. This role offers opportunities to shape the team's success and improve customer experience.
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JOB OVERVIEW
Experience level
Mid
Location
Henrico, VA
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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