Parts Correspondent

Parts CorrespondentASHLAND, VA -The Parts Correspondent is a full-time, hourly position. Hours worked are 8:00 a.m. 5:00 p.m., Monday Friday, with one hour for lunch, unless the Parts Department Manager determines that business needs warrant a different work schedule. Primary Responsibilities of the Parts Correspondent Handle the day-to-day procedures associated with ordering and processing material handling equipment parts orders. Find opportunities to increase sales and profit margin (Iparts, promotions, etc) Skills and Personal Characteristics of the Parts Correspondent The Parts Correspondent needs: Material Handling equipment parts experience in auto, trucking, heavy equipment or forklift Excellent communication skills to interact in a positive manner with all customers (internal and external) Strong problem solving/analytical skills. Excellent customer service skills Ability for operate computer software and web-based portals. To be cognizant of profits and margins as they pertain to parts sales. Main Tasks of the Parts Correspondent Telephone and personal interaction with internal and external customers and vendors. Daily tracking reports and backorder follow-up. Processing customer orders on a daily basis. Researching and sourcing correct parts for internal and external customers Manage and assist external and internal customers with process disruptions, such as parts on back order, parts shipped incorrectly. Receive inventory and branch transfers into ERP as needed. Assisting with various inter-departmental issues as they arise. Processing customer orders by phone, fax, or email. Don't let this opportunity pass you by! Apply now!