Director of Security Operations

Overview: Reporting directly to the COO, the Director of Security Operations will take full ownership of a security function operating a large distributed hourly workforce across complex, round-the-clock client operations. This is not a maintenance role. Ownership has made a deliberate decision to elevate the leadership of this division and is fully committed to its growth, giving the incoming Director a clear mandate to raise performance standards, strengthen accountability, and help scale the business. You will inherit a team with real operational foundations and long-standing client relationships. The opportunity is to bring the executive leadership, structure, and strategic thinking that takes it to the next level. If you thrive in an entrepreneurial, high-ownership environment where you have genuine influence over outcomes, this is worth a conversation.

Key Responsibilities: Full P&L ownership including budget compliance, billing, and contract profitability Drive client retention and serve as an executive-level relationship owner for key accounts Lead, develop, and hold accountable a team of direct reports across multiple sites, including performance reviews, coaching, and progressive corrective action where required Oversee staffing, scheduling, shift coverage, and overtime management across round-the-clock operations Implement and enforce SOPs, quality control processes, and performance standards Manage client transition planning and operational mobilization for new and ending accounts Support business development by contributing to bid presentations and new account proposals as required by senior leadership Foster a culture of safety, recognition, and high performance across all levels of the division Coordinate cross-functionally with HR and Finance to ensure operational success Report on operational performance and provide strategic recommendations to senior leadership