Customer Support Specialist

Customer Support SpecialistAs a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include: Responding to customer inquiries via phone, email, and/or chatProviding fast, friendly, and professional assistanceTroubleshooting product and service issues to find optimal solutionsMaintaining detailed and accurate records of customer interactionsStaying up to date on client products, services, and policies to provide accurate informationCollaborating with teammates and sharing feedback to continuously improve the customer experience