L2 Inventory & Lab Support Technician

Job Summary: Support Product Validation inventory and day-to-day lab operations. Maintain accurate inventory records, process JIRA requests, manage shipping/receiving, and provide basic lab support such as OS setup and drive preparation.

Key Responsibilities: Manage organized Product Validation inventory and support engineers with inventory-related requests. Maintain accurate records in client's System of Record (ELM) for PPHW, SSDs, components, and equipment. Process and prioritize JIRA inventory and lab-support requests while meeting established SLA expectations. Maintain clear communication with customers through JIRA, Teams, and email regarding request status and blockers. Process incoming and outgoing domestic and international shipments, including receiving, tracking, and required documentation. Support basic lab requests such as OS installation/reimaging, system setup, drive preparation, SSD installation/removal, formatting, secure erase, labeling, and basic hardware setup. Support inventory audits, reconciliation, hardware returns, RMAs, and material disposition. Required Skills & QualificationsExperience in inventory, lab operations, logistics, IT support, or engineering support. Basic knowledge of computer hardware, SSDs, Windows/Linux, and system setup. Experience with inventory or asset-management systems and ticketing systems such as JIRA.Strong organization, attention to detail, troubleshooting, and communication skills. Ability to independently prioritize requests and follow documented processes. Must be able to lift 25-30lbs and utilize server lift for racking and moving. Work standing up most of the time (80%).Minimum of a high school diploma or GED required.

Preferred Qualifications: Experience in SSD/storage, semiconductor, validation, or data-center lab environments. Experience with OS imaging, drive preparation, BIOS/BMC basics, or hardware troubleshooting. Experience with domestic/international shipping and RMA processes. ISO9001 Experience is a plus.

Deliverables: Accurate ELM inventory records. JIRA requests completed within SLA expectations. Properly prepared systems and drives for engineering use. Accurate shipping/receiving documentation. Clear status updates, issue tracking, and escalation of blockers.