Service Contract Associate
virtual vocationsNew York, NY
Service Contract Associate
virtual vocationsNew York, NY
8 days ago
Occupations
Automotive Service Technicians and MechanicsCustomer Service RepresentativesInsurance Appraisers, Auto DamageIndustries
Specialized Automotive RepairGeneral Automotive RepairAutomotive Body, Paint, and Interior Repair and MaintenanceAbout the role
Working remotely on a full-time basis, the Service Contract Associate will investigate and evaluate low complexity mechanical breakdown claims while providing technical support and ensuring customer satisfaction through effective communication and timely resolutions.
Key responsibilities:
Field incoming calls from dealerships, service shops, and inspectors regarding mechanical breakdown claims
Determine applicable contractual coverage and negotiate repair or replacement solutions
Proactively communicate with customers to ensure timely resolutions and adherence to customer service protocols
Required qualifications:
High School Diploma or Equivalent with 2+ years of experience in the automotive repair area, or a Bachelor's Degree with 1+ year of experience, or completion of a Zurich approved Apprenticeship program with an Associate Degree and 1+ year of experience
Customer service experience
Proficiency in Microsoft Office
Experience in auto industry areas such as service repair or service management is preferred
Strong communication and negotiation skills
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JOB OVERVIEW
Experience level
Junior
Location
New York, NY
Occupation
Automotive Service Technicians and Mechanics
Industry
Specialized Automotive Repair
Posted
8 days ago
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