Customer Service Representative
qualideckDalton, GA
Customer Service Representative
qualideckDalton, GA
yesterday
Occupations
Customer Service RepresentativesSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsReceptionists and Information ClerksIndustries
Telemarketing Bureaus and Other Contact CentersIndustrial Machinery and Equipment Merchant WholesalersFarm and Garden Machinery and Equipment Merchant WholesalersAbout the role
Customer Service Representative Abutment - Dalton, GA 30721
Level:
Experienced Position Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: None Category: Customer Service
Job Purpose:
Responsible for assisting internal and external customers with questions on products, technical data/specs, and assisting architects on current systems and products.
Duties and Responsibilities:
- Daily communication with customers via email, telephone, face to face, and fax to ensure tasks are being carried out in a courteous and timely manner
- Communicates with other departments to resolve any issues with orders
- Keep records of customer interactions and transactions, recording details of inquiries, complaints
Set up new accounts and pricing for Crystal and Turf OutletAssist coworkers in resolving work issues such as: setting products up under correct selling codes, the maintenance of rolls, CAMS questions, etc.
Responsible for working open orders, to ensure all orders ship in a timely manner
Complete credit card form and turn into the correct person to approve
Work with the management team to stay updated on product knowledge
Negotiate freight rates and request expedited quotes from truck lines
Requisitions or purchases supplies from vendors
Qualifications
Degree: HS diploma/GED
Experience: 2+ years' experience in Customer Service
Courses/Certifications/Training: AS400 experience required Job Offering
Schedule/Type: Full-time
Travel: %0Annual Salary:
Benefits: Health, dental, vision, 401k, life, STD/LTD, etc.
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JOB OVERVIEW
Experience level
Junior
Location
Dalton, GA
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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