Review Assistant - Mailroom

Duties: Offer non-clinical support to other programs as needed, ensuring flexibility and adaptability in meeting organizational requirements Ensure accurate and prompt submission of all administrative-related documents to relevant parties Act as a liaison with internal and external customers, fostering positive and professional relationships to facilitate an effective review process Attending training and scheduled meetings, maintaining up-to-date information for case preparation Uphold medical records confidentiality through proper use of computer passwords and secured files, adhering to HIPAA policies Answer calls and demonstrate proper telephone etiquette and communication skills in alignment with Acentra Health's policies, procedures, and guidelines Cross-train to perform duties of other contracts within the Acentra Health network, contributing to a flexible workforce to meet client/consumer needs Fulfill other assigned duties to meet contract deliverables and organizational requirements

Minimum Job Requirements: High school diploma or GED equivalent 1+ years of experience in administrative or records management 2+ years in customer service position and be familiar with health care Comprehensive knowledge of office environments and business processes Proficiency in Microsoft Office applications and Excel, ensuring efficient utilization of essential software tools

Preferred Qualifications: Familiarity with government structures and related programs is advantageous Ability to multitask, prioritize, and provide service to a diverse range of customersA proactive approach to continually assess office functions and report potential issues to the Director Capability to track provider issues and report them appropriately