Digital Communications Representative
virtual vocationsDenver, CO
Digital Communications Representative
virtual vocationsDenver, CO
yesterday
Occupations
Customer Service RepresentativesPublic Relations SpecialistsCommand and Control Center SpecialistsIndustries
Telemarketing Bureaus and Other Contact CentersMedia Streaming Distribution Services, Social Networks, and Other Media Networks and Content ProvidersOther Services Related to AdvertisingAbout the role
Managing escalated customer inquiries, the full-time remote Digital Communications Representative will resolve complex cases, review digital communication queues, and support Tier 1 representatives while ensuring customer satisfaction and meeting productivity standards.
Key responsibilities:
Manage Tier 2 cases, including BBB and Medallia reviews, social media interactions, and escalations Review digital communications queues to clear duplicate and spam cases Complete point-of-sale tasks to support fulfillment, e-commerce, and Tailored Customer Solutions teams Required qualifications Demonstrated knowledge of Rental, Retail, E-commerce, and Custom programs Ability to meet department goals and maintain high customer satisfaction and quality assurance scores Experience managing multiple tasks in a fast-paced environment Strong analytical and problem-solving skills for effective decision-making Proven ability to collaborate positively with team members and apply feedback for continuous improvement
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JOB OVERVIEW
Experience level
Junior
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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