Call Center Technician I (Remote ) US ONLY
perun hrRemote
Call Center Technician I (Remote ) US ONLY
perun hrRemote
yesterday
Occupations
Telecommunications Equipment Installers and Repairers, Except Line InstallersCustomer Service RepresentativesComputer Network Support SpecialistsIndustries
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support ServicesAbout the role
Call Center Technician I (Remote) US ONLYNorth Decatur, GA, United StatesAbout the JobCall Center Technician I (Remote) US ONLY
Education and Experience:
Plus would be experience working in Cable. People who have call center experience are best for this role, this is NOT an IT role or Network related.
Knowledge, Skills and Abilities: ExcelCall Center experience Good email and verbal communication skills
What You'll Do
Job Responsibilities:
Technical Call Center, running a rebuild for the network.
Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day.
Use internal ticketing system.
Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot.
Ability to look at 4-5 tools and check what on and offline.
Excel is needed for tracking and updating.
Heavy email communication and chat.
Note:
Location: Remote but may require onsite work in Atlanta - must be local and vaccinated
Matching similar jobs
JOB OVERVIEW
Experience level
Junior
Location
Remote
Occupation
Telecommunications Equipment Installers and Repairers, Except Line Installers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE