Service Manager - Lincoln North Miami (North Miami)

Job ID: 2026-2278# of Openings: 1Category: Services

Overview: The Automotive Service Manager is responsible for leading the Lincoln North Miami service operation, increasing customer-pay business, maximizing departmental gross profit, developing employees, and delivering an exceptional ownership experience. This hands-on leader is accountable for financial performance, technician productivity, service advisor effectiveness, customer retention, and operational excellence.

Responsibilities: Establishes and executes departmental business plans, financial goals, and measurable performance objectives consistent with dealership and manufacturer expectations; reviews results regularly with the General Manager. Develops, implements, and enforces standard operating procedures and company/manufacturer policies to improve productivity, quality, efficiency, and profitability. Drives appropriate customer-pay maintenance and repair sales through effective advisor coaching, accurate estimates, thorough inspections, and consistent follow-up. Leads, coaches, and develops technicians, service advisors, and support staff; monitors shop capacity, dispatch, proficiency, productivity, and efficiency. Ensures compliance with safety, cash-handling, dealer plate, payroll, environmental, and applicable federal, state, and local regulatory requirements. Owns service department financial performance, including labor sales, gross profit, effective labor rate, hours per repair order, expense control, and net profitability; identifies and executes corrective actions. Reviews and controls warranty, extended warranty, work in process, service policy, sublet, and other relevant accounting schedules. Coordinates timely, cost-effective internal repairs and pre-owned vehicle reconditioning with Sales and Parts. Reviews aging repair orders and open work daily, removes bottlenecks, and ensures prompt customer communication and vehicle delivery. Ensures vehicles are checked for open recalls and that applicable repairs are arranged and documented. Resolves escalated customer concerns and coordinates with manufacturer representatives and technical support on difficult repairs and applicable buyback matters. Ensures consistent use of multi-point inspections, technician video inspections where available, accurate pricing, and advisor follow-up to improve customer transparency and approved work. Oversees alternate transportation and loaner programs, including utilization, eligibility, expense control, and compliance. Builds customer retention through proactive follow-up, service recovery, appointment availability, and a consistently high-quality ownership experience. Provides the General Manager with regular reporting on financial results, advisor and technician scorecards, customer satisfaction, aging repair orders, and improvement initiatives. Coordinates with neighboring dealership operations when directed, while maintaining primary accountability for Lincoln North Miami service performance. Plans technician and advisor training, factory certifications, recruiting, and succession development to support department growth and manufacturer requirements. Sets and manages individual performance targets for advisors, technicians, and support staff, including labor sales, effective labor rate, hours per repair order, productivity, efficiency, and customer satisfaction. Builds customer relationships and achieves manufacturer customer satisfaction and service retention objectives through responsive communication and effective issue resolution. Works closely with Parts and other department managers to improve parts availability, special-order follow-up, repair cycle time, reconditioning, and overall dealership profitability. Understands and ensures compliance with manufacturer warranty and policy procedures. Develops practical service marketing, appointment, and retention initiatives to increase new and repeat customer-pay business. Maintains outstanding business relationships with manufacturer. Oversees technician shop hours and proper submission to payroll. Collaborates with human resources for employee hiring, terminations, performance review and discipline. Attends meetings onsite as well as offsite.

Qualifications: Minimum five (5) years of automotive service management experience preferred, with demonstrated success improving dealership service sales, gross profit, employee performance, and customer satisfaction; relevant education or equivalent experience considered. Proficient user of Microsoft Office (Outlook, Word, Excel).Ability to multitask and communicate effectively as well as being highly organized and flexible. Comfortable with ambiguity in a dynamic, changing environment. xhqgsiq Unwavering commitment to ethical business practices. Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc. PI131156408b48-38