Skip to main content
Johnson Jobs

Operations Specialist (Level III)

talent software servicesMiami, FL

today

Occupations

Business Operations Specialists, All OtherOffice Clerks, GeneralFinancial Clerks, All Other

Industries

Commercial BankingOther Activities Related to Credit IntermediationTemporary Help Services
APPLY NOW (opens in a new tab)

About the role

Job Description:
  • Work Location
  • Miami, FL (Hialeah). Candidate hours will be Mexico Business Hours and Holidays, which means working during US Holidays.
  • Training - 120 days 100% in office: Monday to Friday, 9am-6pm ESTAfter training, transition to Hybrid - 3 days in office, 2 remote
About the Role: First point of contact for inquiries received in Latam (Mexico) Client Servicing department from high revenue clients via email or phone channel. Responsible for reading, analyzing, and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card, and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami, FL (Brickell). Candidate hours will be Mexico Business Hours and Holidays, which means working during US Holidays.
Required Skills:
  • Spanish and English required, Portuguese a plus.1-2 years Banking/Financial industry experience.1 year of experience working with customers.
  • Oral & Written Communication
  • Active Listening
  • Time Management
  • Critical Thinking
  • Relationship Building
  • CollaboratingQuality Assurance
  • Problem Solving
  • Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPointMicrosoft WordTop 3 Must Have Skillsets Required
  • Fluent Spanish
  • Microsoft OfficeStrong attention to detail

Matching similar jobs

JOB OVERVIEW

Experience level

Junior

Location

Miami, FL

Occupation

Business Operations Specialists, All Other

Industry

Commercial Banking

Posted

today

Tired of running searches?

Rank the roles you'd take once, and matches like these arrive on their own.

CREATE PROFILE (opens in a new tab)