Customer Support Clerk

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, were proud to be the states largest tax collector. We are currently seeking a Customer Support Clerk to join our team in our Bangor, PA office. This is an excellent opportunity for someone looking to build a career in customer service, administration, or tax support, with paid training and hands-on support! WHAT YOU'LL DO: As a Customer Support Clerk, you will serve as a point of contact for taxpayers and clients! Responsibilities include, but are not limited to: In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing. Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries. Tax Form Processing: Process tax forms accurately and post payments to the appropriate accounts. Account Maintenance: Assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources. DETAILS + WORK ENVIRONMENT: Start date: ASAP! Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm Location: On-site in our Bangor, PA office Initial training: ~6 months fully in office Flexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required (6-8 weeks at a time) PAY + BENEFITS: Pay Rate: $14.00/hour + monthly incentive opportunities Extra 50 cents per hour if bilingual (English/Spanish) Medical, Dental, Vision & Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Travel Insurance Business casual work environment Compensation details: 14-14 Yearly Salary PIb2a8e357942f-38[phone removed]