Community Manager/Customer Service

Work Hours: EST 9 am - 3 pm M-F, 9-12 pm SatPay Range: $1000-$1,500 per month depending on experience

Key responsibilities include: Fostering Community Engagement:

• Promptly, proactively, and thoroughly respond to comments, questions, and concerns within the membership community.
• Collaborate with the founder to address commonly asked questions with accurate and helpful responses.
• Training Support:
• Develop templates, worksheets, and accompanying materials for live training.
• Manage announcements, recordings, and new video uploads for course + live calls.
• Webinar and Training Facilitation:
• Schedule, announce, and moderate live webinars to market Catalyst Collective publicly. Guest Speaker Coordination:
• Schedule guest speakers every 6-8 weeks for community events.
• Customer Onboarding Excellence:
• Provide support to customers who have issues accessing the courses and ensure seamless onboarding
• Video Editing in CapCut:
• When most items are edited, it will be important to provide editing support for social media and marketing materials with the CapCut editing tool
• Email Inbox Management
• Manage email inquiries related to tech support, affiliate or login issues.
• Analytics:
• Track and analyze community metrics to evaluate engagement levels, identify trends, and measure the effectiveness of community initiatives

Benefits: Opportunity to work remotely and make a meaningful impact in what will be the fastest-growing community of Instagram entrepreneurs. Professional development opportunities and the chance to grow within the community. Semi-annual performance-based bonuses.