Outbound Operations Manager

Job Summary: The Outbound Operations Manager (AM and PM SHIFT) provides leadership to a fast-paced, multi-station outbound fulfillment department. This role oversees the end-to-end order fulfillment process—from intake through delivery—ensuring accuracy, timeliness, and quality. The manager also drives continuous improvement efforts and promotes a lean, process-focused culture that supports efficient operations, engaged teams, and customer satisfaction. Leadership & Team Development Manage, train, and develop a team of supervisors, overseeing recruitment, training, work assignments, performance reviews, recognition, and corrective actions. Actively contribute to the professional growth of direct reports and lead the Individual Performance Management program for the team. Foster a culture of accountability, engagement, empowerment, and high performance. Maintain full workweek ownership of client(s), including support for 2nd shift and weekends if required. Operational Excellence Lead fulfillment operations to achieve goals in order processing, delivery accuracy, inventory control, cost management, and process optimization. Set and achieve daily, monthly, and annual productivity and quality KPIs. Drive continuous improvement and lean initiatives across all functional areas. Own process layout and value stream performance improvements. Quality Assurance & Compliance Oversee quality assurance processes by establishing metrics, applying industry best practices, and enhancing tools to meet quality objectives. Ensure compliance with federal, state, and local regulations and corporate policies. Promote and maintain a strong safety culture across the facility. Cross-Functional Collaboration & Strategic Planning Partner with the Senior Manager to influence strategic initiatives and support company goals. Collaborate with internal functional leaders to ensure policy alignment and operational compliance. Manage relationships with seasonal staffing vendors and advise leadership on labor planning. Documentation & Process Management Maintain current and accurate SOPs and training programs within the value stream.

Qualifications: Bachelor's degree in Business, Supply Chain, Operations Management, or related field preferred. Experience with LEAN, Six Sigma, or other process improvement methodologies required. 4+ years of progressive leadership experience in warehouse, fulfillment, or outbound logistics operations. Proven experience managing large teams (100+ associates) across multiple shifts or functions. Demonstrated success in driving productivity improvements through process optimization and continuous improvement strategies. Strong analytical skills with the ability to conduct root cause analysis and develop actionable insights.