Customer Success Manager (CSM)
dnv glAustin, TX
Customer Success Manager (CSM)
APPLY NOW (opens in a new tab)About the role
Overview:
In this role you will own retention and growth for a regional portfolio of Platform Services customers, driving renewals and expansion in a SaaS-focused environment. You’ll align customer priorities with DNV capabilities, coordinate cross-functional experts, and safeguard ARR/NRR while shaping account strategies. You’ll engage utility stakeholders, lead value-based reviews, and contribute to a decarbonized, digital energy future. Compensation / Benefits generous PTO medical and dental plans vision benefits 401(k) with company match education reimbursement hybrid work schedule
Responsibilities:
Own renewal lifecycle for assigned portfolios, ensuring timely decisions and renewals. Identify churn risk early and lead recovery plans with accountable owners. Develop expansion opportunities based on customer roadmaps and platform adoption. Coordinate with Account Executives, Technical Advisors, and cross-functional teams around shared account strategies. Lead value, adoption, and roadmap reviews with customers to demonstrate measurable outcomes. Maintain accurate ARR/NRR forecasts and renewal/expansion plans. Build and maintain stakeholder maps and credible executive relationships across programs, operations, IT, procurement, and leadership. Provide regular, concise reporting on recurring revenue, risk, and forecast confidence.
Key requirements:
5+ years in customer success, account management, or enterprise software with a focus on renewals and expansion. Experience managing complex renewals and producing revenue forecasts. Ability to translate customer priorities into measurable value and actionable commercial plans. Experience engaging utility executives and cross-functional stakeholders. Strong commercial judgment and disciplined follow-through. Ability to operate autonomously within a matrixed organization. Willingness to travel ~30% and hold a valid driver’s license. cross-functional collaboration commercial judgment clear and candid communication eTRACK+ platform knowledge SaaS ARR/NRR management CRM and commercial-planning tools
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JOB OVERVIEW
Experience level
Manager
Location
Austin, TX
Occupation
Sales Managers
Industry
Computer Systems Design Services
Posted
today
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