Client Services Representative (Pharmacy Technician)
liberty softwareGrapevine, TX
$23.00 per hourAPPLY NOW
Client Services Representative (Pharmacy Technician)
liberty softwareGrapevine, TX
3 days ago
Industries
Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension FundsAll Other Insurance Related ActivitiesPharmacies and Drug Retailers$23.00 per hour
APPLY NOWAbout the role
Be the behind-the-scenes hero empowering pharmacies nationwide! Starting at $23/hour Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country-helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support-resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
Please Note: This is an in-person role based in our Grapevine, TX office
What You'll Do:
- Serve as the primary contact for incoming calls and tickets from pharmacy clients
- Diagnose and resolve customer issues efficiently
- Escalate complex cases to Technical or Account Management teams when needed
- Accurately document all interactions and actions in tracking software
- Deliver exceptional customer service in every client engagement
Qualifications:
- Minimum 2 years of customer service experience required
- Healthcare call center or independent pharmacy experience preferred
- Certified Pharmacy Technician (CPhT) certification is a plus but not required
- Professional, friendly, and patient demeanor essential
- Excellent verbal and written communication skills, able to engage all client levels - from pharmacy owners to clerks
- Strong multitasking, organizational, and time management skills
- Detail-oriented with strong typing and documentation abilities
- Excellent listening and critical thinking skills
- Experience with Liberty Software products is a plus (please specify any prior experience)
- Solid basic computer skills and proven ability to quickly master new software applications
- Occasional after-hours and Saturday shifts required
- Benefits Starting Day One:100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroom
- Think you've got what it takes to be the go-to problem solver? Let's talk - Apply today!#ID1 #ZR #LI-CB1
Matching similar jobs
JOB OVERVIEW
Salary
$23.00 per hour
Experience level
Mid
Location
Grapevine, TX
Occupation
Pharmacy Technicians
Industry
Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
Posted
3 days ago
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE