Senior Director, Enterprise Call Center Leadership
velocity a managed solutions companyMaumee, OH
Senior Director, Enterprise Call Center Leadership
velocity a managed solutions companyMaumee, OH
19 days ago
Industries
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAdministrative Management and General Management Consulting ServicesAbout the role
Velocity MSC seeks a Senior Director of Enterprise Call Center Support to lead strategic operations, optimize performance, and drive continuous improvement across all call center channels for enterprise clients.
The role owns executive relationships, guides workforce optimization, AI-enabled tools adoption, and analytics-driven decision making to elevate service levels and customer satisfaction while aligning with Velocity's growth objectives.
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JOB OVERVIEW
Experience level
Manager
Location
Maumee, OH
Occupation
General and Operations Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
19 days ago
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