Inside Sales Representative

The Role: · We are seeking a proactive Inside Sales Associate whose primary responsibility will be to address the needs of Metal Shorts’ customers, interacting through a variety of communication tools, including telephone, email, in-person business, and will also work with vendors to procure materials. They will be responsible for in-store sales, incoming calls, cold calls, marketing, and customer service. This person will learn the front office manager’s job and work as a backup when they are gone. This involves processing daily sales orders, AR, and AP.· The ideal candidate conducts themselves in a professional, friendly manner, works well in small office environment and is self-motivated.

Key Responsibilities: · Provide excellent customer service and follow up with customers to ensure satisfaction and encourage repeat business.· Learn the company’s inventory systems and internal sales processes to provide accurate pricing and availability.· Manage walk-in sales and provide expert product guidance to customers.· Coordinate with the warehouse and operations teams to ensure orders are fulfilled accurately and on time.

Required Experience: · Associate Degree or 4+ years in customer service, inside sales, or account management.· Prior experience in the metal, construction, or industrial supply industry preferred· Strong math skills required, basic computer proficiency in Microsoft Office, excel and 10-key data entry.· Experience with DOS based systems or ability to quickly learn new computer systems.

Physical Requirements: · Ability to work in a combined office and warehouse environment· Ability to assist customers with product samples and navigate the warehouse floor as needed Benefits· Medical, dental, and vision coverage· Paid time off including vacation, sick days, and paid holidays