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Customer Service Representative - State Farm Agent Team Member

casey halsey state farm agentHomewood, AL

today

Occupations

Customer Service RepresentativesInsurance Sales AgentsInsurance Claims and Policy Processing Clerks

Industries

Insurance Agencies and BrokeragesAll Other Insurance Related ActivitiesDirect Property and Casualty Insurance Carriers

$15.00 - $17.00 per hour

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About the role

Customer Service Representative Are you someone who enjoys helping people, staying organized, and building relationships? Our State Farm agency is looking for a friendly, dependable Customer Service Representative to join our team in a part-time role. This position is ideal for someone who loves delivering exceptional customer service while learning more about the insurance industry. You'll assist existing customers with policy changes, billing questions, claims follow-up, and day-to-day account servicing. As you grow in the role, you'll also have opportunities to support simple sales conversations and may transition into a full-time sales-focused position within 6-12 months if that aligns with your career goals. If you're looking for a position that offers stability today and career growth tomorrow, we'd love to meet you.
Responsibilities:
  • Provide outstanding customer service to new and existing policyholders
  • Process vehicle additions, replacements, and other auto policy changes
  • Follow up with customers regarding claims and provide status updates
  • Answer billing questions and assist with payment-related concerns
  • Manage daily agency reports and complete assigned follow-up tasks
  • Schedule appointments for licensed team members
  • Make outbound calls regarding premium increases, decreases, and policy updates
  • Maintain accurate customer records and documentation
What We're Looking For:
  • Strong communication and customer service skills
  • Friendly, professional, and empathetic personality
  • Highly organized with excellent attention to detail
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Positive attitude and willingness to learn
  • Sales-minded with an interest in growing into a sales role over time
  • Insurance experience or licensing is a plus, but we're willing to train the right person
What We Offer:
  • Part-time weekday schedule (9:00 AM-2:00 PM, Monday-Friday)
  • Supportive, team-oriented work environment
  • Hands-on training and professional development
  • Opportunity to transition into a full-time sales position within 6-12 months
  • Career advancement opportunities within a growing State Farm agency
  • The opportunity to make a meaningful impact by helping customers protect what matters most
Compensation: $15.00 - $17.00 per hour
About Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Homewood. Apply Now and Let Us Put You on the Path to Success

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JOB OVERVIEW

Salary

$15.00 - $17.00 per hour

Experience level

Junior

Location

Homewood, AL

Occupation

Customer Service Representatives

Industry

Insurance Agencies and Brokerages

Posted

today

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