Canva Training & Client Success Lead (Remote, US)
pierce systemsLouisville, KY
Canva Training & Client Success Lead (Remote, US)
pierce systemsLouisville, KY
today
Occupations
Training and Development SpecialistsTraining and Development ManagersInstructional CoordinatorsIndustries
Professional and Management Development TrainingOther Services Related to AdvertisingEducational Support ServicesAbout the role
About Pierce Systems: Pierce Systems partners with the public sector and mission-driven organizations to design tailored advertising, marketing, and consulting solutions that deliver measurable results. We are a certified Women-Owned Small Business with the SBA and one of the first 15 Canva-Certified Partner agencies. Our founder is in the first-ever cohort of Canva Certified Trainers.100% remote. No office days. $60,000–$70,000 base plus commission Full-time W-2The role: You'll be the trainer every Pierce Systems client remembers. You'll lead live Canva Enterprise trainings for cities, counties, universities, health systems, federal agencies, and nonprofits, virtually and on-site. You'll run the kickoff and set clear scope, hand the client to our Account Managers for setup and 6 weeks of enablement sessions, then deliver every end-user training and the final Consult where we review results and recommend the right next step for continued support. Our Design Lead handles all design.
What you'll do:
Deliver end-user trainings (brand kits, brand templates, folders and groups, approvals, AI features, content migration) to groups of 10 to 200+, live on Zoom, Teams and Meet.
Travel 1–3 times a month for on-site training days. Own our training program: keep a library of standard sessions current, tailor each one to the client, run a feedback survey after every session, and act on the results.
Run follow-up sessions, office hours, and train-the-trainer sessions for larger rollouts.
Lead kickoff calls: walk clients through their implementation plan, what's included and not included, and book every session through launch.
Keep projects in scope: when a client asks for more, recommend the right add-on or support plan and close it.
Lead Success Consults: present results, usage and training feedback, recommend continued support or expansion, and follow up until there's a decision.
Run refreshers, webinars, and office hours for our continuing-support clients and own their renewals.
What you bring:
3+ years delivering live software training to adult groups, both virtual and in person, in customer education, enablement, implementation, or corporate training.
Experience building your own training curriculum and materials.3+ years of hands-on Canva experience, ideally Canva Teams or Enterprise administration.
A calm, confident presence with senior stakeholders and skeptical audiences, and the confidence to say "that's outside our scope, here's how we can help".Strong written follow-up and organized documentation.
Able to travel 1–3 times a month within the US.
Nice to have:
a track record of renewals, upsells, or expansion revenue; Canva Certified or Verified Expert; experience with government, higher-ed, or healthcare clients; public-sector procurement (POs, purchase cards).
Benefits: health insurance, paid time off, parental leave, flexible schedule
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JOB OVERVIEW
Experience level
Senior
Location
Louisville, KY
Occupation
Training and Development Specialists
Industry
Professional and Management Development Training
Posted
today
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