Forward Deployed Engineer
craftflowNew York, NY
About the role
Craft is the AI Sales & CX Platform for the trillion-dollar home improvement industry. We deploy AI agents into complex, operationally intensive enterprises, and we need engineers who can take a customer from zero to value, on-site, in the real world.
We're afully in-office team based in NYCshaped by two core values:
Asymmetric warfare. We've outshipped and outsold VC-backed companies that raised half a billion dollars. We win by making unconventional decisions that prove correct, repeatedly.
Long-term thinking. We align fully with our customers, build durable partnerships, and are building a generational company, not chasing a quick exit.
What you'll do:
Own end-to-end deployment for enterprise customers: integrations with CRMs, FSMs, and VoIP systems, AI agent configuration, and go-live
Be on-site with customers during critical onboarding phases. You're not working from a ticket queue, you're in the room
Translate patterns across deployments into product improvements
Build internal tooling to make future deployments faster and more repeatable
What we're looking for:
Strong engineer who loves being close to customers: Python, REST APIs, webhooks, data pipelines
High agency in ambiguous situations; you figure things out without a playbook
Can translate technical concepts for operators who've never touched a CRM
Comfortable with ~25% travel to customer sites
We hire for slope: credentials don't matter, learning speed does
You own outcomes, and features are how you get there. When an enterprise goes live and starts seeing results, that's on you
More real-world AI deployment scenarios in 6 months than most engineers see in years
Profitable and founder-owned:competitive salary + unusually generous equity
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JOB OVERVIEW
Experience level
Senior
Location
New York, NY
Occupation
Sales Engineers
Industry
Custom Computer Programming Services
Posted
today
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