Valet Parking Operations Manager

Core Responsibilities: Oversee day-to-day valet parking operations across multiple restaurant and hospitality accounts in the Houston market. Act as the primary client contact for restaurant owners, general managers, hotel leadership, and asset managers. Recruit, hire, train, schedule, and manage valet supervisors, leads, and attendants. Ensure consistent execution of service standards, appearance standards, and guest engagement expectations. Manage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency. Conduct regular site visits, spot checks, and operational audits. Resolve guest complaints, service breakdowns, and on-site issues quickly and professionally. Oversee incident reporting, claims documentation, and coordination with insurance and internal leadership. Enforce safety procedures, key control policies, and proper vehicle handling protocols. Partner with senior leadership on account performance, staffing strategy, and client retention.

Required Experience: Minimum of 5 years of valet parking operations management experience. Extensive experience managing valet services for restaurants, hotels, or hospitality-focused venues. Deep understanding of the Houston hospitality and valet parking service industry. Proven ability to manage multiple valet accounts simultaneously. Direct experience leading supervisors and front-line valet teams in fast-paced, guest-facing environments. Strong understanding of curb flow management, peak-period staffing, and service recovery. Skills and CompetenciesStrong leadership presence with an accountability-driven management style. Excellent verbal and written communication skills. High attention to detail and consistency in service delivery. Ability to make sound decisions under pressure in live operating environments. Comfortable with scheduling systems, payroll review, and basic operational reporting. Schedule and Work EnvironmentFull-time position. Evenings, weekends, and holidays required based on restaurant and hospitality account needs. On-site presence across multiple Houston-area locations is required.

Compensation and Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and paid holidays. Non-Negotiable RequirementCandidates must have direct, hands-on valet parking operations experience within restaurant or hospitality settings. Applicants without this background will not be considered.