CliftonLarsonAllen is hiring: Marketing Technology Administrator (Remote) in madison

Responsibilities: Provide day-to-day user and application support for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and related CRM/marketing technologies Perform routine CRM administration including user access, forms, views, dashboards, queues, and basic business rules Triage incidents and requests, troubleshoot, update status, and escalate complex issues per SLAs Document recurring issues and update knowledge articles and support documentation Support data-quality activities including imports/exports, validation, duplicate review, cleanup, and reconciliation Monitor Power Automate flows and system processes; troubleshoot and escalate as needed Execute and document test cases for platform updates, releases, and defect fixes; support user acceptance testing Assist with release and deployment activities including post-deployment validation Identify automation or process-improvement opportunities and communicate recommendations Create/maintain basic Power Automate flows and assist with Power Apps/Dataverse updates Maintain ticket notes, configuration records, test evidence, and knowledge materials Deliver end-user training to promote CRM adoption Collaborate with team and stakeholders to clarify issues and gather requirements Communicate technical information clearly to varied audiences

Key requirements: 1 year of relevant experience preferred Experience with Dynamics CRM or Marketing systems preferred Bachelor's degree or relevant experience considered in lieu of degree Foundational knowledge of Dynamics 365 Sales, Customer Insights – Journeys, and Dataverse Basic knowledge of forms, views, dashboards, queues, business rules, user access, security roles, duplicates, auditing Working knowledge of Power Platform (Power Apps, Power Automate, Dataverse) Familiarity with ServiceNow or similar ticket-management tool and Azure DevOps Ability to follow documented procedures for ticket handling, testing, data quality, and releases Good analytical and problem-solving skills; strong communication for non-technical users Proficiency with Microsoft Excel; familiarity with Power BIpreferred Awareness of data privacy and access controls Familiarity with Agile/Scrum delivery methods Excellent interpersonal skills Strong problem-solving and creative thinking Integrity and dependability with urgency and results-orientation Microsoft Dynamics 365 Sales Customer Insights – Journeys Microsoft Dataverse