Senior Associate Membership Operations

Key responsibilities: Research and resolve escalated retroactive transaction issues using CMS guidance and established procedures Assist in the development of tools and playbooks to streamline operational processes Coordinate downstream remediation efforts to ensure member corrections are effectively managed Required qualifications 3-5 years of experience in healthcare, with knowledge of Medicare or Medicaid requirements Proficiency with data tools, including spreadsheets; SQL experience is a strong plus Experience in writing business requirements or collaborating with technical teams on operational tools Ability to thrive in a fast-paced, startup environment Compassion for the healthcare challenges faced by the Medicare population