Recovery Access Specialist

Key responsibilities: Answer all calls warmly and efficiently, demonstrating knowledge of organizational criteria for prospective and current members Initiate client Biopsychosocial Assessments using motivational interviewing techniques and schedule initial intake appointments Facilitate a positive client experience by coordinating intake processes and addressing client needs effectively

Required qualifications: High school diploma or equivalent required; Associate's degree preferred Minimum 1-year experience in human services, healthcare, or customer service roles Access to reliable internet and telephone services with specified bandwidth requirements Must meet pre-employment requirements, including background screening and possible health screenings Strong customer service orientation and ability to communicate effectively over the phone