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The ideal candidate has deep experience with conversational AI platforms (Google CCAI / Dialogflow CX), understands contact center operations, and can diagnose and resolve complex NLU, dialog, integration, and platform issues that impact customer experience and business KPIs. We are seeking a Google
You will navigate complex technical nuances and collaborate with senior leads across Google to evolve our strategy alongside advancing technology. As the Content and Technology Technical Program Manager (TPM) Lead (people manager), you will drive the transformation strategy for our content operation