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We are seeking a Team Lead, Customer Support to serve as a player-coach responsible for the daily operations and professional growth of a team of 8-10 Support Engineers. You will bridge the gap between frontline technical troubleshooting and strategic alignment, ensuring Support Engineers are engage
Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support. This work directly drives our customer strategy, which means regular exposure to senior and executive leadership and close partnership with the SVP of Customer Success. As a Lead, Customer Strate
Own the migration strategy, timelines, success metrics, and consistent execution across all customers while proactively identifying risks and implementing mitigation plans. The Team Lead will oversee and coordinate both the Customer Success Associate, Migration Focus, and Data Specialist, Customer M
As a Director of Customer Management Risk Strategy you will be responsible for leading a team that delivers strategies to manage exposure and engagement across Zip’s customer portfolio. As a trusted strategic partner to every team across Zip, you will own all things around credit strategy for ex
As a Customer Support Team Lead, you'll be responsible for leading the day-to-day performance of our support function while helping build the foundation for how Nest supports its partner practices at scale. You’ll manage and support Customer Support Associates, run daily and weekly check-ins, prov
Specialists support Treasury Management Sales and Product team members. Provide client training and support on the use of TM Products. Knowledge of commercial banking products, including Treasury Management products and services.