IT ANALYST I

Essential Functions: What you can expect to be doing (Essential Functions):Provides user technical support; screens and answers Help Desk support requests via phone, email, tickets, or walk-in's. Troubleshoots problems on all Town IT systems, including hardware and software. Reconfigures computer hardware and software and network appliances to minimize down-time. Examples of systems include Windows operating systems, Active Directory, Microsoft Office 365, and other Enterprise and line of business applications. Examples of hardware include desktop and laptop computers, iPads, telephones (VoIP and cellular), printers and other network related equipment. Completes administrative maintenance on Microsoft Office 365, Active Directory, print servers, and VoIP telephony systems to satisfy end-user requests. Maintains and supports the Town's audio-visual systems deployed throughout the Town. Maintains Endpoint Security; Installing/monitoring/testing Anti-Virus Software; Encrypting mobile devices data. Responsible for maintaining hardware and software documentation. Helps with the testing of new computer images for deployments or upgrades. Installs new hardware and software; Makes suggestions to maximize technology efficiency; Takes protective measures to minimize outages. Responsible for transporting computer equipment to remote office locations; Installs and configures replacement computers; sets up printers, fax machines and other equipment as needed. Provides technical support for Town events; Includes equipment setup, testing and support throughout the event. Troubleshoots digital cable boxes and/or TVs. Analyzes operational processes and research and provide recommendations to improve workflow and efficiency. Completes training in the use of technology to users with a wide range of technical ability and ensure that they're able to access essential job functions. Coordinates interactions between vendor-provided hardware, software, and support to ensure that disparate systems are able to work together as necessary. Facilitates communication between operational departments and TS to accurately assess and meet diverse operational technology needs. Responds to after-hours requests when available. Completes all other duties as assigned. This position may supervise and monitor the performance for other employees, or it may not. The work is typically performed while sitting at a desk or table, with intermittent standing or stooping. The employee uses equipment requiring a high degree of dexterity. Must be able to lift equipment weighing up to 25 lbs. The work is typically performed in an office.

Minimum Qualifications: What do you need to know to do this job effectively? Knowledge of:

• Software and operating systems, firewalls, network switches and application servers.
• Basic networking principles and function.
• Principles, practices, and trends of effective customer service.
• Trends in software and hardware technology.
• Ability to:
• Prepare reports.
• Monitor systems, networks, and other various technologies.
• Utilize hand tools, department vehicles, cable testers, and management system.
• Use web-based software systems.
• Use Microsoft Office Outlook, Excel, Word, PowerPoint, or similar tools.
• Solve problems and make sound decisions.
• Establish and maintain effective working relationships with employees and customers.
• Communicate effectively orally and in writing.
• Model behavior that is consistent with our values of RESPECT.What is education and/or experience do you need to be considered for this job?

Education: An associate's degree in a related field of study required. ExperienceIT Analyst I: None. IT Analyst II: A minimum of (2) years as an IT Analyst I level of work required. IT Analyst III: A minimum of (3) years of IT Analyst II level work required. What are the safety considerations for this job? You will be subject to the Drug and Alcohol-free Workplace (Download PDF reader) policy. You will be subject to the Safe Driving and Accident (Download PDF reader) Policy.