EOP Product Group Customer Success Manager - NA
mondelez internationalHanover, NJ
EOP Product Group Customer Success Manager - NA
mondelez internationalHanover, NJ
today
Occupations
General and Operations ManagersProject Management SpecialistsInformation Technology Project ManagersAbout the role
Overview:
In this role you drive regional MDS planning and delivery, aligning local needs with global product architecture. You will lead an internal team and collaborate with external partners to implement scalable planning solutions like SAP S/4HANA and O9. You’ll own regional execution, governance, and KPI reporting, while ensuring user adoption and value realization across markets. This is a strategic position that shapes how MDS solutions enable business transformation and cost efficiency. Compensation / Benefits health insurance wellness and family support programs life and disability insurance retirement savings plans paid leave programs education related programs
Responsibilities:
Own regional MDS plans, execution, and delivery metrics Lead end-to-end testing, cutover, and hypercare with business and vendor partners Drive fit-gap assessments and influence global Core Model evolution Support BRD creation and validation for clarity and completeness Deliver executive-level KPI, risk, and adoption reporting Co-develop change management strategies and upskill regional MDS resources Ensure MDS investments deliver measurable business value (cost, efficiency, competitive advantage) Support agile delivery models (sprint sign-offs, tech gates)
Key requirements:
Managing staff and line responsibilities Managing large-scale software and application services Service delivery, support and excellence Program/Project management across budgets, resources, schedules, quality General technical background Understanding of application integration and interoperability Process and service orientation Business processes Experience coordinating with regional and global stakeholders collaboration and communication data-informed decision making resilience under uncertainty SAP S/4HANA O9 integration and how applications talk to each other
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JOB OVERVIEW
Experience level
Manager
Location
Hanover, NJ
Occupation
General and Operations Managers
Industry
Software Publishers
Posted
today
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