Customer Success Manager
papirflyMorristown, NJ
Customer Success Manager
papirflyMorristown, NJ
today
Occupations
Marketing ManagersCustomer Service RepresentativesMarket Research Analysts and Marketing SpecialistsAbout the role
Customer Success Manager Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease. Now, we're looking for a curious, people-first Customer Success Manager to join our US team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech. In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.
Your responsibilities include:
Build and nurture strong, long-term relationships with clients, acting as a trusted partner across the full customer lifecycle, from onboarding through to renewal and expansion.
Keep customers renewal-ready throughout the contract by tracking value realized, product adoption and customer health, and keeping key stakeholders aligned.
Spot and drive upsell and cross-sell opportunities, such as extra users, modules and services, based on usage and customer goals.
Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly's platform with the client's business objectives.
Understand each customer's business problems and goals, and show how our technology can solve them.
Drive adoption of the Papirfly platform so customers get real value and achieve their goals.
Host regular engagement sessions and business reviews with clients, and track progress against their goals.
Manage a book of 25-35 clients, balancing proactive account management with responsive day-to-day support.
Work closely with internal teams and directly with clients to translate their needs into actionable outcomes.
Capture and share client feedback to help improve our offering and customer experience.
Your profile includes:
2–3 years of experience in a Customer Success or Account Management role in a SaaS company.
Excellent communication and relationship-building skills.
Proactivity, curiosity and an eagerness to learn – comfortable asking questions and proposing new ideas.
High levels of organization and confidence in managing multiple priorities and customer needs.
Must be based in NY, NJ, or the Chicago area and excited about working in a hybrid, collaborative environment.
Exposure to marketing teams or marketing technology platforms (not required but beneficial).Additional languages (French, Swedish, Norwegian or German) are an added benefit.
Practical info:
Location:
Based in NY, NJ, or the Chicago area - with exciting opportunities for hybrid/office collaboration as our US team expands. Work Setup: Flexible working hours.
Travel:
Occasional business travel (approx. 5-10%) to connect with clients or meet up with your colleagues.
Compensation: Competitive total reward package (base salary + performance-based variable).
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JOB OVERVIEW
Experience level
Senior
Location
Morristown, NJ
Occupation
Marketing Managers
Industry
Software Publishers
Posted
today
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